INFO YOU CAN USE
THIS IS A SUPPORT PAGE WITH INFORMATION AND TIPS TO KEEP IN MIND FOR SPECIFIC SERVICES AND FOR USING ONLINE BOOKING SERVICES.
1. SPECIAL INSTRUCTIONS FOR SERVICES, PACKAGES, AND SERIES
2. PURCHASING & REDEEMING GIFT CERTIFICATES/CARDS ONLINE NOTE: GIFT CERTIFICATE/CARD PURCHASING IS BEING UPDATED. THIS INFORMATION WILL ALSO BE UPDATED AND NEW SERVICES BECOME AVAILABLE FOR CLIENTS.
3. GETTING THE MOST FROM ONLINE SERVICES NOTE: CLIENT ACCOUNTS AND ONLINE SERVICES ARE CHANGING. UPDATED INFORMATION WILL BE ADDED AS MY SYSTEM IS UPDATED.
4. POLICIES: GENERAL DISCLOSURES, CUSTOM SCHEDULING FEES, WORKING ON CLIENTS OF LOCATIONS I RENT FROM, APPOINTMENT CHANGES & CANCELATION, REFUND, FAILED PAYMENTS
FOR ANY ASSISTANCE USING ONLINE SERVICES PLEASE CALL 949-443-9268. WE WILL GET BACK TO YOU AS SOON AS POSSIBLE.
Detox Foot Bath & Colon Hydrotherapy: Do not book these services online or purchase as gift certificates/cards or series. If you try to purchase or book appointments for these online before contacting therapists you may not get service or refund. These services are offered by Terry Walker of Intrinsic Health Center who has kindly teamed up with Karin Johnson Massage Therapy to start offering sessions that incorporate both our services. As such, these services do show up online as services, packages, and series so clients know they are available. In order to book individual services or packages that include only Detox Foot Bath and Colon Hydrotherapy contact Terry Walker at 949-388-5363 or 949-375-5115. For packages that include Massage, Bodywork, Reflexology and Somatic Therapy you may also call Karin at 949-443-9268. PLEASE NOTE TERRY WALKER IS CURRENTLY NOT OFFERING THESE SERVICES ANYMORE. WHEN AVAILABLE AGAIN INFORMATION WILL BE UPDATED.
Infant Massage Instruction: Must book at least a day ahead of time. Infant Massage Instruction done at spa will be given using dolls provided by therapist unless otherwise requested. If you want to include your baby for the Infant Massage Instruction, in-home instruction is best. If you want to bring your baby to the spa, you must call me first so we can properly prepare for appointment. A doctor's written permission to work on your infant(s) may be required. In-home instruction requires additional time from therapist for travel, setup, etc. and therefore may incur extra fees. Make sure to clarify if you want to bring infant(s) to spa or do in-home instruction through the notes section when booking online or calling Karin at 949-443-9268.
Pregnancy Massage: Appointments must be made at least a day in advance and a doctor's permission slip for you to receive massage while pregnant may be required before any massage is given. Failure to do so may result in you having to rebook appointment and a rebooking fee may apply.
Somatic Movement Therapy: CLOTHING REQUIRED. Please wear comfortable loose or stretchy clothing to session which will move easily and keep you modestly covered and warm while doing movements.
Upgrades and Extra Time: These will only be accepted and done if booked along with another existing standard treatment which is 30 minutes or longer. These will not be accepted as a stand-alone treatment.
NOTE: GIFT CERTIFICATE/CARD SYSTEM IS BEING UPDATED AND INFORMATION BELOW MAY CHANGE. CALL WITH ANY QUESTIONS.
Gift Certificates: Remember the following when purchasing or using Gift Certificates:
1. Even though a Gift Certificate is purchased for one service or package, it can easily be used for another service or package. So if you try to reserve a different service or package other than what is on Gift Certificate, there should be no problem as long as Gift Certificate can cover full cost of booked session. If Gift Certificate doesn’t qualify, an error message will show up and you will have to use a Credit Card.
2. Don’t forget that at time of purchasing Gift Certificate you have to choose if you want to print out Gift Certificate right away for personal delivery or if you want to email it to recipient. If you choose to email you need to provide recipients email address and choose when you want Gift Certificate emailed.
3. Currently, the Gift Certificate/Card programs I am looking into will require you to contact me,Karin Johnson Massage Therapy, in case a reissue it for you, there could be delayed receipt and a reissue fee charged.
Gift Cards: I am planning on offering E-Gift Cards and possibly physical Gift Cards that are Reloadable in the future that you can also order online for shipment. For now, Gift Cards are only used as a way for me to set up balances clients can use toward purchases. Such balances may be set up because client wishes to prepay for mixed services or custom package, clients where owed change but it wasn’t available, or for refund purposes, just as a few examples. Call me at 949-443-9268 if you have questions about using Gift Cards, prepayments and multiple service prepayments using Gift Cards.
Best Web Browser To Use: UPDATED INFORMATION COMING SOON. This online booking website is best used with Internet Explorer or Mozilla Firefox. Most things work good on Safari as well but certain informational pop-up windows may not open correctly even though pop-up blocker is disabled. If this happens to you while using Safari, please switch to Internet Explorer or Mozilla Firefox. They should be easily downloaded and installed. If you need help please feel free to call 949-443-9268 and we will help you as quickly as possible.
Please Set Up An Account: ONLINE ACCOUNTS WILL END 2/28/2019. UPDATED INFORMATION FOR ANY KIND OF ONLINE ACCOUNT CLIENTS CAN USE FOR THEIR CONVIENCE WILL HERE AS I SWITCH MANAGEMENT SOFTWARE AND IT BECOMES AVAILABLE. This makes it very easy for you to look up past purchases and appointment history, rebook appointments, reprint Gift Certificates, etc. Also, if you have an account, it is much easier for us to help you in case we need to render assistance. But, if you prefer, you are still welcome to use online services without signing up for or logging into an account.
Reserving Booked Appointments: UPDATED INFROMATION COMING SOON. FOR NOW YOU MAY NOT BOOK ONLINE. CALL KARIN AT 949-690-9749 TO BOOK APPOINTMENTS. IF THIS CHANGES INFORMATION WILL BE UPDATED. THANK YOU. YOU MUST BOOK AT LEAST 24 HOURS IN ADVANCE WHICH HELPS AVOID DOUBLE BOOKINGS AND SCHEDULE CONFLICTS. If you want to book an appointment sooner than 24 hours please call me at 949-443-9268. Currently when booking online, payment information is taken to reserve appointment only and you are not charged unless purchase requires a paid deposit. You can use Credit Cards, Gift Certificates/Cards, or Series to reserve appointments. Whatever you choose, payment type must be able to cover entire cost of reserved appointment. So if you want to use a Gift Certificate but you get message saying it doesn’t cover entire cost you will have to use a credit card. To make a reservation with a Series, the service booked must match exactly the Series bought. For example, if you purchased a series of 1 hour Bodywork massages but want to reserve a 1½ hour Bodywork it won’t let you use a series of 1 hour massages to reserve a 1½ massage. Instead go ahead and use a Credit Card to reserve appointment. One way around this is to set up a pre-paid Gift Card. See below for more information on how you can do this.
Check Out and Payment Processing: UPDATED INFORMATION COMING. Currently the system only allows you to use one credit card per check out and it must be able to cover entire purchase cost.
Credit Cards: UPDATED INFORMATION COMING SOON. Credit Cards are pre-authorized to ensure they are valid.
These policies apply only to work that I, Karin M. Johnson, provide. For purchases that include any other individual's or business' participation, you must respect their policies. Feel free to ask questions to clarify before appointments start or purchases are finalized. Once appointments begin or purchases are finalized, you agree to abide to the terms of entity who provided service or product.
General Disclosures: By agreeing to see Karin Johnson or any of her associates for therapeutic bodywork purposes, you agree to the following statements -- If you experience any pain or discomfort during this session, you will immediately inform the practitioner so that the pressure and/or strokes may be adjusted to your level of comfort. You further understand that massage/bodywork should not be construed as a substitute for medical examination, diagnosis, or treatment and that you should see a physician, chiropractor, or other qualified medical specialist for any mental or physical ailment of which you are aware. You understand that massage/bodywork practitioners are not qualified to perform spinal or skeletal adjustments, diagnose, prescribe, or treat any physical or mental illness, and that nothing said in the course of the session given should be construed as such. Because massage/bodywork should not be performed under certain medical conditions, you affirm that you have stated all your known medical conditions and answered all questions honestly. You agree to keep the practitioner updated as to any changes in your medical profile and understand that there shall be no liability on the practitioner’s part or any associates of the practitioner including businesses they work at and any related employees or independent contractors that work with and/or practitioner or said businesses should you fail to do so. You also understand that only therapeutic bodywork will be administered and practiced and any illicit or sexually suggestive remarks or advances made by you will result in immediate termination of the session, and you will be liable for payment of the scheduled appointment. Understanding all of this, you give your consent to receive care.
Custom Scheduling Fee: NOTE THIS FEE IS NO LONGER CHARGED FOR THE TIME BEING. THIS MAY GET REINSTITUTED IN THE FUTURE TO MEET ANY CHANGES I HAVE WITH BUSINESSES I RENT SPACE FROM. Custom Scheduling fees are charged when I work outside specific days and/or hours per my agreement with a location I rent from, and in so doing they charge me extra rent. Custom Scheduling fees help cover expense I incur for such bookings. I will never charge clients more than I am charged for extra rent. Custom Scheduling Fees are not included in total cost listed on online bookings. They are added at time of checkout and payment. Custom Scheduling Fee charges may change without notice. If custom scheduling fees will be charged I will do my best to make sure you have an accurate estimate of extra fees that may be due at time of payment for services before you come in but such notice is not guaranteed. Please call 949-443-9268 with any questions.
Working on Clients of Locations I Rent From: If you have ever booked an appointment or bought anything from a business I rent from before ever seeing me as a client, I consider you a client of that business and NOT my client. As a general rule, I do not work on clients of spas and facilities I rent rooms from at my prices if client is requesting a service that is similar enough to a service also offered at the place I rent from, unless there is a mutual agreement between the spa/facility and myself that it is fine to do so. Generally, if I am offering a service the business I rent from does not offer at the time appointment is made, there is no conflict. In cases where you buy a service from me as a private client as well as from the place I rent from, you may have to pay us separately and fill out two different Client Intake Forms. Who the appointment is booked through and who client pays may be determined on a session by session basis depending on my agreement with the business I rent from, what services were bought as well as other factors. I maintain the right to refuse service to people if so doing breeches my contract or endangers the relationship with the business I am renting from. The businesses I rent from work hard so independent therapists, like myself, and their private clients can have a safe place for bodywork at a reasonable cost. So if you have been to a facility I rent from before you ever saw me, please honor that relationship and be honest about it with me when making your appointment so I do not endanger my relationship with colleagues I rent from or my ability to see my other private clients. Thank you for your cooperation and consideration in this regard.
Appointment Changes & Cancellations: I understand that unanticipated events happen occasionally in everyone’s life, including mine. In my desire to be effective and fair to all clients, the following policies are honored:
24 hour advance notice is required when canceling and changing an appointment to a different day. This allows the opportunity for someone else to schedule an appointment. If you are unable to give me 24 hours advance notice, you may be charged up to the full amount of your appointment at my discretion. This amount must be paid prior to your next scheduled appointment. Give notice by calling 949-443-9268, otherwise you will be charged for the missed appointment.
No-shows. Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.
Late Arrivals. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, I will then determine if there is enough time remaining to start a treatment. I will try to give you your full time if possible and it fits in with my schedule for the day, but this is not guaranteed. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to me and other customers, please plan accordingly and be on time.
Late Starting Time. To be fair if for some reason we start late due to no fault of your own, I will either be able to perform full scheduled time at agreed rate, if you as the client have time to end later than scheduled, or I will prorate cost of session to match length of session. If there is another client after you, most likely session will be shortened and charge will be prorated. Time prorated is based on full 15 minute increments used.
Refund Policy: All Sales Are Final. No Refunds On Products And Services Sold. See Details Regarding Exchanges.
Refund Details: No refunds on products and services sold. All sales are final. Must call 949-443-9268 regarding permission for exchanging services or upgrading services which have been pre-purchased in any form including but not limited to gift certificates, packages, and series. Exchanges are not accepted for products.
Payment Failure Policy: Any failure of payments to process successfully in full will result in the full amount originally charged plus any related service charges or fees which Karin M. Johnson and/or associated businesses and associates have paid, to be collected. At Karin M. Johnson's sole discretion, collection may be accomplished by using any payment instruments on file and usable, including but not limited to credit cards, reward programs, deposits, membership benefits, gift certificates/card, credit balances, etc. Payment in full of total balance due will be required before any further purchases or appointments may be accepted, rendered, or fulfilled unless other mutually acceptable terms are arranged. Karin M. Johnson reserves the right to use any legal means necessary to collect unpaid balances due. For any questions regarding payment issues call Karin M. Johnson at 949-443-9268.
I look forward to serving you! Call 949-443-9268 with any questions.